Privacy Policy

Effective Date: January 1, 2025

1. Introduction

Welcome to Le Roma Gardenia Hotels and Resorts Pvt. Ltd. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address, payment information, and other details you provide when making a reservation, signing up for newsletters, or contacting us.
  • Booking Information: Details of your stay, including check-in and check-out dates, room preferences, and special requests.
  • Technical Information: IP address, browser type, operating system, referring URLs, and other technical data collected through cookies and similar technologies.
  • Usage Information: Information about how you use our website, including pages visited, time spent on the site, and other usage patterns.

3. How We Use Your Information

We use your information for the following purposes:

  • Reservations and Services: To process and manage your bookings, provide requested services, and communicate with you about your stay.
  • Customer Support: To respond to your inquiries, provide support, and address any issues you may encounter.
  • Marketing: To send you promotional materials, special offers, and updates about our services, with your consent where required by law.
  • Improvement: To improve our website, services, and customer experience based on your feedback and usage patterns.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our website, processing payments, and providing services.
  • Business Partners: Trusted partners who offer complementary services, with your consent.
  • Legal Authorities: When required by law or to protect our rights, property, or safety, or that of others.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

You have the right to:

  • Access and update your personal information.
  • Request deletion of your information, subject to legal obligations.
  • Opt-out of marketing communications.
  • Withdraw consent for data processing, where applicable.

To exercise these rights, please contact us at info@leromahotelsandresorts.com

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Le Roma Gardenia Hotels and Resorts Pvt. Ltd.
4th Floor, Site No: 1, PS Byrathi Village, Hobli, Hennur Bagalur Main Rd, Bidarahalli, Bengaluru, Karnataka 560077
info@leromahotelsandresorts.com

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Bengaluru.

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